Wednesday, October 30, 2024

Smart App Banner bug: myPittCounty iOS app banner: myPittCounty App Banner is Blank

 iOS 18.0.1

Domain: https://pay.pittcountync.gov/

Environment: Mobile Safari 

10/30/2024

Description:

Here's an unusual one that I do not believe that I have ever encountered before. A new app was launched by Pitt County in the State of North Carolina. 

This app is available from the Apple App Store. I wrote a bug about this app yesterday.

When the user visits https://pay.pittcountync.gov/ using Mobile Safari on an iPhone, they are presented with a "Smart App Banner" which is supposed to display an image of the app and an option to either:

  • Download the app if it isn't on the device
  • Open the app if the app is downloaded on the device
There's a problem, however. 

Take a look at this screenshot:


The Smart App Banner displayed by pay.pittcountync.gov is completely blank. This shouldn't be happening. 


Steps to Reproduce:

1. On an iPhone running iOS 18.0.1 navigate to pay.pittcounty.gov
2. Note the blank banner at the top of the screen 
3. Navigate to the app store and download and user the myPittCounty app for iOS
4. Navigate again to pay.pittcounty.gov
5. Note the blank banner at the top of the screen

Result: The Smart App Banner displayed at the top of pay.pittcounty.gov is blank 

Expected: The Smart App Banner displayed at the top of pay.pittcounty.gov should never be blank 



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