Oregon State Credit Union app for iOS: App Features Broken Privacy Policy Links in the Apple App Store

 Date: May 31, 2026

App Version Affected: 2026.01

App Store Link: Oregon State Credit Union on Apple App Store

Description

When financial institutions handle user data, transparency is everything. However, the "developer’s privacy policy" and "privacy policy" links on the Oregon State Credit Union’s Apple App Store detail page are currently broken. Instead of taking users to a valid legal document, they point to a dead end.

Clicking either link directs users to an error page on the credit union's website stating: “We’re sorry we couldn’t find that page.”

• Live Proof: You can view an archived snapshot of the broken destination page here: Archived Error Page.

• The Rule: This isn't just a minor inconvenience—it violates Apple’s official App Store Review Guidelines, which strictly require a valid, readable privacy policy link for all apps. See Apple Developer Guidelines (Section 5.1.1 Legal/Privacy).

Steps to Reproduce

1. Open the Apple App Store and navigate to the detail page for the Oregon State Credit Union app.

2. Scroll down to the App Privacy section. (As seen in IMG_2543.jpg, which highlights the "developer's privacy policy" link).

3. Select either the “developer’s privacy policy” or “privacy policy” link.

4. Observe the destination browser window.

Expected vs. Actual Result

• Expected Result: The links must direct the user to a valid, fully readable privacy policy detailing how the credit union handles sensitive user data.

• Actual Result: The links load a 404 Not Found style landing page on oregonstatecu.com. As shown in IMG_2544.jpg, the page explicitly reads: "We're sorry, we couldn't find the page."

Apple App Store detail page for the Oregon State Credit Union app for iOS.

Select either the "Privacy Policy" or "Developer's Privacy Policy" links...

User is taken to a "We're sorry we couldn't find the page." error page instead a valid privacy policy.