AirBnb app for iOS: Black screen pops up when user taps on disappeared profile icon

AirBnb app for iOS (version 19.32.2)
Date: 08/13/2019

Description:

There's a very minor (but unusual!) bug that new accounts might encounter. I discovered this problem in total "new user mode" - and I was left a little bit confused.

When a brand new account heads to the "profile" area, there is a page that indicates that there are a number of steps left to complete in the account creation process. On this same page, there is a default (blank) profile image.

I instantly clicked on this default/blank profile image, thinking that this was the quickest way to upload a profile photo.

As soon as the user clicks on this blank profile image, the user is taken to a second page. Upon entering this second page, the blank profile image quickly fades away.

If a curious user (as I was) clicks on the area where the blank profile image disappeared, a page pops up that sure looks as if the camera is (or should be) activated. Instead, nothing happens, and the user is left staring at a black screen.

Slightly confusing for new users! I've gotten this to reproduce on both an iPhone and an iPad Mini.

This is easier to show than it is to describe, so please see this video:

.@AirbnbEng .@AirbnbHelp Hello. You’ve got a mystery camera activation screen that pops up when you press on area of disappearing icon pic.twitter.com/CccODDzk7P

— Random iOS Bugs (@RandomiOSBugs) August 13, 2019

Steps to Reproduce:

1. Download and launch the AirBnb app (version 19.32.2)
2. Create a new account
3. Select the Profile option in the bottom right
4. From the "3 steps left" screen, click on the blank (default) profile icon
5. Watch the icon disappear
6. Click the same area where the icon disappeared

Result: A black screen (similar to a camera activation screen) pops up when the user presses the area where a blank profile image appeared - and then disappeared

Expected: No black screen should appear when the user clicks on any area of the AirBnb iOS app's UI

Airbnb - Account Creation - Trailing Whitespaces - Cannot complete account creation if there is a trailing whitespace behind a valid email address - stranded on DOB screen with bad error message

AirBnb app for iOS (version 17.15 (1268))

Date: 04/18/2017

Description:

I’ve gotten this problem to reproduce repeatedly in recent weeks on both an iPad Mini and on an iPhone.

Basically, you cannot complete non-Facebook account creation if there is a trailing whitespace behind a valid email address during the sign up process.

This wouldn’t be a big deal except you don’t receive any error message about your email being invalid – and you only finally receive a single ambiguous error message once you finally advance towards the birthdate selection screen and select a valid birthday.

I keep getting left stranded on the birthdate selection screen with an extremely uninformative error message on screen. The error says simply, "There was an error processing your request". 

There is no information alerting me that my email address is not being understood.

So, I guess I would call this problem out for being a baffling error message, as opposed to being a functionality problem. Looking through some of the negative reviews in recent weeks, it seems as if most people who are leaving one star reviews might be having similar problems. They seem to mostly describe difficulties with account creation using email addresses, not Facebook accounts.

This is much easier to show than it is to describe, so please the attached screenshots. Thank you for looking into this issue. 

Steps to Reproduce:

1.     Download and launch the AirBnb app for iOS

2.     Select “Create Account”

3.     From the “What’s your name?” screen, enter in valid first and last names

4.     From the “And, your email?” screen, enter in a valid e-mail address followed by a press of the space bar (a trailing whitespace) – click on “Next”

5.     From the “Create a password” screen, enter in a valid password consisting of 8 characters (including one symbol)

6.     From the “When is your birthday?” screen, enter in a valid birthday (over 18 years of age)

7.     Note the error message of “Error There was an error processing the request”

Result: Cannot complete AirBnb account creation if there is a trailing whitespace behind valid email addresses during account creation – left stranded on the DOB selection screen with an uninformative error message

Expected: Valid email addresses with trailing whitespaces should be recognized – users shouldn’t be left stranded on the DOB selection screen with uninformative error messages

Select the "Create Account" option...

Enter in valid first and last names...

Enter in a valid email with a trailing whitespace behind it...

Enter in a valid password...

Select a valid birthdate...

Uninformative error message!