Thursday, July 20, 2017

RealSelf - Invalid Image Format error message never goes away

RealSelf app for iOs (version 3.10.0 20170714.1)
Date: 07/20/2017

Description:

The invalid image format error message freezes the iOS app. I cannot seem to find a way to dismiss the error message that states, “Invalid image format. Please select a .jpg, .gif or .png image.”

Clicking on “OK” does nothing, and the error message remains on screen after exiting and re-entering the app.

Please see the attached screenshots.

Steps to reproduce:

1.     Sign into an account
2.     Select “Settings”
3.     Select “Edit Your Profile”
4.     Select “Choose File” under “Enhance your profile with a photo”
5.     Either upload something like an mp3 or record a video
6.     Attempt to dismiss the “Invalid image format.” error message

Result: The “Invalid image format.” error message on the “Enhance your profile with a photo” screen never goes away


Expected: The “Invalid image format.” error message should be dismissible

Select "Choose File" from under "Enhance your profile with a photo"

Choose a file that isn't supported. I took a video, since I saw the option was available. 

Making a brief video...

Upload the video...
I can never seem to dismiss this error message!