Monday, July 27, 2020

Snailz app for iOS: User Experience - User stranded on Password Reset screen

iOS 13.6
Snailz app for iOS (version 5.4.0)
Date: 07/27/20

Description:

I just had to write this down due to how unusual it is. With the Snailz - Nail Salon Booking app, the user basically gets stranded on the "Reset Password" screen.

There's no arrow to back out. There is no back button. I have rarely (perhaps never) seen a password reset screen that lacked a way for the user to back out.




Steps to Reproduce:

1. Launch the Snailz app for iOS
2. Select the "Log In" option
3. Select the "Reset Here" link next to "Forgot Password?"
4. Attempt to back out of the "Reset Password" screen

Result: There does not seem to be a way to back out of the "Reset Password" screen - there is no back button or arrow

Expected: There should be a back button or arrow on the "Reset Password" screen



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