Tuesday, April 23, 2024

Gauth: AI Study Companion app for iOS: Easy to Get Stranded on the Privacy Policy and Terms of Service Page

UPDATE: The following reply was received after this problem was documented in a review in the App Store:



 


iOS 17.4.1

Gauth: AI Study Companion app for iOS (version 1.44.1)

Date: 4/23/2024

Description:

There's an easy to reproduce functional bug with the current version (1.44.1) of the Gauth app for iOS. If the user loads the app for the first time they are presented with a "Terms & Privacy" pop-up message at launch. 

If the user takes a moment to read either the "Terms of Service" or "Privacy policy" links on this pop-up message, they basically become stranded. There is no "back" out of either dialog. The user is forced to do a forced re-boot of the app. 

This is really bad end-user experience.

Here's a video of the problem:



Steps to Reproduce:

1. Download and launch the Gauth: AI Study Companion app for iOS (version 1.44.1)

2. From the "Terms & Privacy" pop-up select either "Terms of Service" or "Privacy policy"

3. Try to back out - get the app to start

Result: If the user selects either the "Terms of Service" or "Privacy policy" links from the "Terms & Privacy" pop-up that is displayed at launch the user becomes stranded on these pages - no way to back out and get back into the app.

Expected: User should have a means of backing out from the "Terms of Service" and "Privacy policy" links and re-enter back into the app 

Please take a look at the screenshots below:


Download and launch the Gauth: AI Study Companion app for the first time..


Launch the app.

Select either the "Terms of Service" or Privacy policy" links...


User is stuck on these pages - the app requires a forced reset to work. 










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