Friday, March 8, 2019

River Island: Facebook Messenger sharing: No link created when sharing a product from the app

River Island iOS app (version 5.6)
Date: 03/09/2019

Description:

Facebook Messenger sharing of a product that's featured in the app doesn't work. If the user attempts to to share a product that's featured in the River Island app using the Facebook Messenger sharing option, there is no link that's created - only a photograph of the product.

This would result in a potential loss of sales - the vast majority of apps generate a link when sharing using Facebook Messenger.

This problem reproduced for me, using both an iPad and an iPhone. Please fix!

Please see the attached screenshots.

Steps to Reproduce:

1. Download and launch the River Island iOS app
2. Go to any product
3. Select the "Share" option
4. Choose "Messenger"
5. Note that photograph (but NO link) is created

Result: There are no links to a product if it is shared using Facebook Messenger from inside of the River Island app

Expected: There should be a link back to a product if it is shared from inside of the River Island app using Facebook Messenger

Choose the sharing option. Select the Facebook Messenger option....

No link to the product - only an image...

Only an image is sent in Facebook Messenger.



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