Wednesday, September 2, 2020

The Custom Movement app for iOS: Bad Error Messaging Gets Stuck on Screen

iOS 13.6.1
The Custom Movement app for iOS (version 1.2.6)
Date: 09/03/20

Description:

There's a problem with an error message that appears from a "Forgot Password" input box inside of an app called The Custom Movement.

The error message has two problems: it is not user friendly, and it gets stuck and remains on screen as the user navigates through other areas of the app.

Take a look at what the error message says - obviously not user-friendly:

Then take a look at a video that shows how the error messages remains on screen:



So, obviously two problems. One is that the error message itself is less than user friendly. The other problem is that it gets stuck on screen.

Steps to Reproduce:

1. Download and launch The Custom Movement app
2. Select the "Profile" option in the bottom right
3. Select "Forgot Password"
4. Click inside the "Username or email" input box
5. Press the space bar twice and select "Done" on the keyboard
6. Click on "Next"

Result: Odd and less than user friendly error message appears to the user after entering in a blank (null) space into the "Forgot Password" area of the app. Error message remains on screen

Expected: Error messaging should be understandable to the user - error messages should not get stuck on screen

No comments:

Post a Comment