Tuesday, June 8, 2021

CaratLane app for iOS: No ability to delete account

iOS 14.6 on an iPhone 8 

CaratLane app for iOS (version 7.2.0)

Date: 06/08/21

Description:

I just read today that Apple has updated their App Store Review Guidelines. The newly updated guidelines include the following provision regarding the ability of users to delete accounts:



I know it is hard to read, but under 5.1.1 Data Collection and Storage, it says that, "If your app supports account creation, you must also offer account deletion within the app."

Surprising to read about this change, in that huge numbers of apps don't offer this ability. If a user were to point this out in an app review, would this, say, necessitate a change in the app?

As soon as I read this, I checked it with a random app called CaratLane from India. And, sure enough, there's no ability to delete an account after creating one. 

Steps to Reproduce:

1. Download and launch the CaratLane app for iOS
2. Create an account (using email address)
3. Enter into app (signed into account)
4. Head to all areas of profile settings - including "log out" area - no option to "delete account"

Result: The CaratLane app for iOS has no option to "delete account" - the lack of a "delete account" option goes against the newly updated App Store Review Guidelines which state that, "If your app supports account creation, you must also offer account deletion within the app."

Expected: The CaratLane app for iOS must include an option to "delete account"


No option to "Delete Account" is accessible to the user...


No option to delete the account. 








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