Date: 04/18/2017
Description:
I’ve gotten this problem to reproduce repeatedly in recent
weeks on both an iPad Mini and on an iPhone.
Basically, you cannot complete non-Facebook account creation
if there is a trailing whitespace behind a valid email address during the sign up process.
This wouldn’t be a big deal except you don’t receive any
error message about your email being invalid – and you only finally receive a single ambiguous
error message once you finally advance towards the birthdate selection screen
and select a valid birthday.
I keep getting left
stranded on the birthdate selection screen with an extremely uninformative
error message on screen. The error says simply, "There was an error processing your request".
There is no information alerting me that my email
address is not being understood.
So, I guess I would call this problem out for being a
baffling error message, as opposed to being a functionality problem. Looking
through some of the negative reviews in recent weeks, it seems as if most
people who are leaving one star reviews might be having similar problems. They
seem to mostly describe difficulties with account creation using email
addresses, not Facebook accounts.
This is much easier to show than it is to describe, so please the
attached screenshots. Thank you for looking into this issue.
Steps to Reproduce:
1.
Download and launch the AirBnb app for iOS
2.
Select “Create Account”
3.
From the “What’s your name?” screen, enter in
valid first and last names
4.
From the “And, your email?” screen, enter in a
valid e-mail address followed by a press of the space bar (a trailing
whitespace) – click on “Next”
5.
From the “Create a password” screen, enter in a
valid password consisting of 8 characters (including one symbol)
6.
From the “When is your birthday?” screen, enter
in a valid birthday (over 18 years of age)
7.
Note the error message of “Error There was an
error processing the request”
Result: Cannot complete AirBnb account creation if there is a
trailing whitespace behind valid email addresses during account creation – left
stranded on the DOB selection screen with an uninformative error message
Expected: Valid email addresses with trailing whitespaces
should be recognized – users shouldn’t be left stranded on the DOB selection
screen with uninformative error messages
Select the "Create Account" option...
Enter in valid first and last names...
Enter in a valid email with a trailing whitespace behind it...
Enter in a valid password...
Select a valid birthdate...
Uninformative error message!
