Friday, September 20, 2019

Google News app for iOS - canceling out of shortcut from Springboard results in a horrid error message

iOS 13
Google News app for iOS (version 5.15)
Date: 09/20/2019

Description:

There's an odd and irritating bug with canceling out of these shortcuts that are so common now with iOS 13. And there's nothing, and I mean nothing, that drives me more up the wall than non sense error messages in consumer focused software.

If you your phone is locked, and then you select a shortcut, you are prompted for the pass code for your iOS device. If the user cancels out of entering in the pass code from the shortcut - a gibberish error message is presented to the user.

With the Google News app, the following error message is presented:

This is most likely the responsibility of the developer - and this reminds of an awful error message related to canceling out of Facebook sign-ins that lingered on for years. Hope that this is fixed - to have this appear from canceling out of a default shortcut is not a great user experience in my opinion!

This is a Springboard/Shortcut bug - not a Siri command bug.

Steps to Reproduce:

1. Download the Google News app - sign into your account
2. From a news topic, select the "+ Add to Siri" option
3. From the "Add to Siri" screen, add in any command
4. Exit out of the app to the home screen, lock the phone
5. Head to Springboard (with the phone locked)
6. From Springboard, scroll down to the Shortcut section
7. Select the Google News shortcut
8. CANCEL out of entering the pass code

Result: Canceling out of entering the pass code that is prompted from the Shortcut area of Springboard results in a gibbering error message with the Google News app

Expected: No gibberish error messaging on iOS!

From inside the Google News app, select the "+ Add to Siri" option...

Enter in a Shortcut name...

With the phone locked, select the Shortcut from Springboard...

Cancel out of entering the Passcode....

Terrible error messaging!


Thursday, September 12, 2019

Telegram App for iOS: Dead Privacy Policy link on Access to Contacts screen

Telegram App for iOS (version 5.11)
Date: 09/12/2019

Description:

If the user blocks Telegram from having access to the phone's contacts, a screen will show up asks for access to contacts.

Of this screen there is a dead "Privacy Policy" link - clicking on this link does NOT take the user to a privacy policy screen.

Please see the attached screenshots.

Steps to Reproduce:

1. Download the app - create an account
2. Disable "Contacts" access
3. Head to the "New Message" screen
4. Select either "New Group" or "New Secret Chat"
5. From the "Access to Contacts" message, click on the "Privacy Policy" link

Result: There is a dead "Privacy Policy" link in the Telegram app

Expected: There should never be a non-working "Privacy Policy" link

Disable contacts access...




Wednesday, September 11, 2019

Telegram App: Easy way to disable the app by selecting the forward facing camera option after camera access is disabled

Telegram app for iOS (version 5.11)
Date: 09/11/19

Description:

There is a minor bug with the current (version 5.11) Telegram app for iOS. This bug happens when the user has disabled/disallowed camera access.

The app will "freeze" - (be stuck in an unresponsive state) if the user opens up the camera, and hits the forward facing camera icon while camera access is disabled.

This is not a problem that a large number of users are likely to encounter. However, I always try variations of this with every app that I download. I was surprised to see that Telegram users will get stuck with an unresponsive app when they do this.

This is much easier to show than to describe, so please take a look at the attached screenshots.

Steps to Reproduce:

1. Download the Telegram app, create an account, disable camera access by the app
2. Launch the app
3. From the "Chats" screen, select the pen option in the upper right
4. From the "New Message" screen, select "New Channel"
5. From the "What is a Channel?" screen, select "Create Channel"
6. From the "Create Channel" screen, select "Set Channel Photo"
7. From the slider, choose the camera option
8. From black camera screen, select the front facing camera option

Result: With the camera access disabled, there is an easy to disable the app by pressing a forward facing camera button

Expected: The Telegram iOS app should never be disabled by selecting a forward facing camera option

Make sure that camera access is disabled...

Select the "New Channel" option...

Select the "Create Channel" option...

Select the "Set Channel Photo" option...

Select the camera option...

Press the forward facing camera option - the app is now frozen.



Friday, August 16, 2019

TheFork - Restaurant Bookings app for iOS: Cancelling out of Facebook Messenger sharing results in a "Sharing Sent" message

TheFork - Restaurant Bookings app for iOS (version 13.4.1)
Date: 08/16/2019

Description:

This is easier to show than it is to describe, so please see the attached screenshots.

The small bug I am about to describe that occurs with cancelling out of Facebook Messenger sharing with TheFork app is a common one. You can read more about this problem here.

If the user cancels out of the Facebook Messenger sharing dialog, there will still be a message that says:

There shouldn't be a message that something (in this case a restaurant detail page) was sent, when the user actually cancelled out of sharing a message.

I know that this is a somewhat common problem with iOS apps. I've encountered it with One:Night, Postmates, and some other apps.

Steps to Reproduce:

1. Download and launch the TheFork - Restaurant Bookings app (version 13.4.1)
2. Select any restaurant listed in the app
3. Select the share option in the upper right hand corner of the screen
4. Select the Facebook Messenger option
5. Cancel out of the Facebook Messenger screen (do not share)

Result: A "Sharing Sent" message appears for users who cancel out of sharing a restaurant listing via Facebook Messenger

Expected: There should not be a "Sharing Sent" message if the user cancels out of sharing a restaurant using Facebook Messenger

Please take a look at the following screenshots:

Open the TheFork - Restaurant Bookings app...

Select a restaurant detail page...

Select the share option...

Select the Facebook Messenger option...

Select the "Cancel" option...

A "Sharing sent" message appears - even though nothing was shared.


Wednesday, August 14, 2019

easyJet app for iOS: A "Frame load interrupted" message appears after selecting a "Download the app" prompt

easyJet: Travel App for iOS (version 3.29)
Date: 08/15/2019

Description:

There is a minor bug with the current (version 3.29) easyJet app for iOS.

I have gotten this bug to reproduce both on a device that both had the Twitter iOS app downloaded, and on a device where there was no Twitter iOS app downloaded.

When the user selects an option to see "easyJet on Twitter" - the app won't open the Twitter app if it is already downloaded on the iOS device. If the user selects the "Download the app" button - in an attempt to download the Twitter app, a "Frame load interrupted" error message appears.

I haven't seen this with many other apps. Shouldn't the easyJet app open the Twitter iOS app if I have it downloaded on my device? If I don't have the Twitter iOS app downloaded, shouldn't the "Download the app" option take me to the Apple App Store?

This is easier to show that it is to describe, so please see the attached screenshots.

Steps to Reproduce:

1. Download and launch the easyJet: Travel App (version 3.29) for iOS
2. Select the slider menu option in the upper right
3. From the "Settings & More" screen, scroll down
4. From the "Settings & More" screen, select "easyJet on Twitter"
5. Select the "Download the app" button from the "Get the most out of Twitter" menu at the bottom of the screen

Result: If the user selects an "easyJet on Twitter" option from inside of the easyJet iOS app, a "Download the app" option appears - if the user selects this option, a "Frame load interrupted" message appears

Expected: There should not be a "Frame load interrupted" error message in the easyJet app

Download and open the easyJet app...

Select the slider in the upper right...

Select the "easyJet on Twitter" option...

Select the "Download the app" option...

There is a "Frame load interrupted" error message

Tuesday, August 13, 2019

AirBnb app for iOS: Black screen pops up when user taps on disappeared profile icon

AirBnb app for iOS (version 19.32.2)
Date: 08/13/2019

Description:

There's a very minor (but unusual!) bug that new accounts might encounter. I discovered this problem in total "new user mode" - and I was left a little bit confused.

When a brand new account heads to the "profile" area, there is a page that indicates that there are a number of steps left to complete in the account creation process. On this same page, there is a default (blank) profile image.

I instantly clicked on this default/blank profile image, thinking that this was the quickest way to upload a profile photo.

As soon as the user clicks on this blank profile image, the user is taken to a second page. Upon entering this second page, the blank profile image quickly fades away.

If a curious user (as I was) clicks on the area where the blank profile image disappeared, a page pops up that sure looks as if the camera is (or should be) activated. Instead, nothing happens, and the user is left staring at a black screen.

Slightly confusing for new users! I've gotten this to reproduce on both an iPhone and an iPad Mini.

This is easier to show than it is to describe, so please see this video:
Steps to Reproduce:

1. Download and launch the AirBnb app (version 19.32.2)
2. Create a new account
3. Select the Profile option in the bottom right
4. From the "3 steps left" screen, click on the blank (default) profile icon
5. Watch the icon disappear
6. Click the same area where the icon disappeared

Result: A black screen (similar to a camera activation screen) pops up when the user presses the area where a blank profile image appeared - and then disappeared

Expected: No black screen should appear when the user clicks on any area of the AirBnb iOS app's UI

Monday, August 12, 2019

Jumia app for iOS: Facebook Messenger sharing: No link when sharing a product via FB messenger

Jumia app for iOS (version 5.3)
Date: 08/12/2019

Description:

There is a minor bug with the current (version 5.3) Jumia app for iOS. There is no link generated when a user shares a product from inside of the app using Facebook messenger.

When the user shares a product from inside of the app using the Facebook Messenger share extension, the only thing that appears is text that says: "Check out this product I found:"

There is no link to the product or an image of it.

This is easier to show than to describe - so please see the attached screenshots.

Steps to Reproduce:

1. Download and launch the Jumia app for iOS
2. Select any product featured in the app
3. Select the share option in the bottom left hand corner of the screen
4. Select the Facebok Messenger option

Result: There is no link created when you share a product from inside of the Jumia app using the Facebook Messenger share extension

Expected: There should be a working link (URL) to a product, after sharing a product from inside the Jumia app for iOS

Choose the share option in the bottom left...

Select the Messenger option...

No link to the product!